Services

Direct Commerce offers a complete suite of services to compliment our comprehensive product offering. These services include:

Project Implementation

Direct Commerce Project Implementation is based on a 4-step cycle starting with a Needs Assessment and Requirements Gathering process. Configuration, Testing and Supplier Rollout follow this initial step. Direct Commerce dedicates a professional team of project managers, engineers, and customer support associates to your account and provides leadership through this process.

Supplier Enablement

Quantifying your rollout goals and designing an effective communication strategy for your suppliers is just one of Direct Commerce's areas of expertise. Direct Commerce works closely with you to optimize the supplier enrollment process to ensure it gets deployed on time with the results you expect.

Discount Management

Direct Commerce Rapid D™ Program is a comprehensive process to maximize your discounts. Rapid D optimizes your discounts using state-of-the-art technology tools and one-of-a-kind human capital.

Customer Care

The Direct Commerce Customer Care Center supports you and your suppliers on a daily basis. Our culture is rooted in the belief that exceptional performance is a function of exceptional people, exceptional tools, exceptional training, and exceptional measurement,

Known for our friendly and immediate responsiveness, Direct Commerce clients rave about our Service and Support team.

Technical Support

Direct Commerce Technical Support team ensures that your application operates efficiently 24/7. Through state-of-the art monitoring tools, our engineers routinely measure the heartbeat of your application and verify it is running continuously.