Electronic Invoicing
EDI
Document Imaging
Order Management
Electronic Payment
Workflow, Routing & Approval
Dispute Resolution
Discount Management
Legal Invoicing
Reporting & Management Tools
Vendor Master Solutions

Dispute Resolution using Direct Resolution™

Direct Resolution™ cross-references all purchase order, invoice and payment information through a single web-accessed location. Using intuitive online search tools, suppliers can look up online documents and payment status. Dialog exchange between the buyer and supplier community is supported as a "threaded" email permanently appended to the document in question. The Direct Commerce data synchronization captures all invoice and payment information, thus providing a consolidated data source for all electronic invoice activities.

Features

Facilitated dialog exchange between buyer and suppliers over disputed invoices
Disputes validated against buyer-specific rules before submission
Purchase order and invoice payment status views
Centralized and organized database for all supplier communication
History and tracking of all disputes
Search online documents based on user-specified criteria

Benefits

Eliminate all paper processing related to supplier disputes
Disputes with suppliers are resolved quickly and efficiently
Enhanced supplier relationships and communications
Centralized, secured Portal for all supplier data and communication