The Home Depot was highly electronic on their invoicing, but their back-end dispute resolution process was entirely manual and paper intensive. They manually processed boxes and boxes of paper every day. The high costs associated with paper – imaging, scanning, data entry, mail room costs, duplicates – presented a huge challenge.
For over five years, Direct Commerce has developed and evolved a world-class supplier self-service portal for The Home Depot. Combining Direct Commerce’s technological know-how with The Home Depot’s finance savvy has resulted in many great solutions that have reduced operating costs, head count, disputes and increased efficiencies.