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Current Customers

The best way to reach Direct Commerce is by contacting your Customer Success Manager, but you can also send an email to our support team.

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Suppliers of Current Customers

Send us your questions about invoices, Supplier Portal access, or other support issues and we’ll get back to you as quickly as possible.

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Future Customers

Direct Commerce is eager to respond to your needs. Complete this form to request information or schedule a demo, or email our sales team.

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Got a Question? Direct Commerce Has Answers

Questions for Suppliers of Companies Using Direct Commerce

How can I have an account created for me?

If your company is already using the Direct Commerce Portal, simply ask your company’s administrator to create an account for you (Settings → Add New Users). Once your account is set up, you’ll receive a welcome email with your login credentials. If your company is not yet enrolled in the portal, please contact your customer/buyer for assistance. If you still have questions, contact support@directcommerce.com.

Does Direct Commerce charge suppliers to use the system?

No, Direct Commerce does NOT charge suppliers to use the system.

How can I get help logging into the Direct Commerce Portal?

If this is your first time logging into the portal, simply ask your company’s administrator to create an account for you (Settings → Add New Users). Once your account is set up, you’ll receive a welcome email with your login credentials. If you already have an account and can’t get in after resetting your password, please contact support@directcommerce.com.

How can I get help submitting invoices?

Login to your account and look for the help documentation in the “Getting Started” section on the Direct Commerce Portal home page. If you still experience issues, please contact support@directcommerce.com.

How can I find out when I’ll be paid?

Login to your account anytime to check the status of your invoices and payments in the Direct Commerce Portal. If you have questions, simply add comments to the specific invoice.

Questions for Current and Future Direct Commerce Customers

How can I have an account created for me?

If your company is already using the Direct Commerce Portal, simply ask your company’s administrator to create an account for you (Settings → Add New Users). Once your account is set up, you’ll receive a welcome email with your login credentials. If you still have questions, contact support@directcommerce.com.

How can I manage POs and invoices?

Login to your account anytime to check the status of POs, invoices, and payments; create and approve invoices; and resolve disputes.

How can I encourage my suppliers to use the Direct Commerce Portal?

Direct Commerce offers a results-oriented Supplier Onboarding program to enroll, train, and monitor the progress of suppliers. With Direct Commerce, supplier adoption rates of 100% are not uncommon.

Does Direct Commerce charge suppliers to use the system?

No, Direct Commerce does NOT charge suppliers to use the system.

How do buyers and suppliers access the Direct Commerce Portal?

Direct Commerce uses a SaaS (Software as a Service) model. Our solutions are deployed through a cloud-based, self-service portal that suppliers and employees can quickly and securely access online using any web browser.

What ERP systems is the Direct Commerce Portal compatible with?

The Direct Commerce Portal can integrate with most any ERP system, including SAP, Oracle, Peoplesoft, Lawson, JD Edwards, and others. Our robust engineering integration process makes it very easy for your IT team to work with our solutions. Our experts will work with you to determine preferred transport mechanisms and file formats, and configure our system so it integrates seamlessly with the systems you use today.

How does Direct Commerce integrate my data?

The Direct Commerce Portal supports a wide variety of data integration options, including file-based integration in virtually any format (EDI, XML, CSV, or proprietary) and protocol (FTP, Secured FTP, HTTPs, etc.), as well as on-premise “adapter” packages that we provide.

What happens to invoices once they’re received electronically?

Once received, invoices are validated against ERP data and matched to a purchase order and/or receipt documents. If the pre-configured validation rules are met, the invoice goes into an automated approval workflow. If the rules are not met, a separate workflow is employed to resolve any errors or discrepancies.

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Still Need Assistance with Support-Related Questions?

Just complete the form below and someone will get back to you as soon as possible. For sales-related inquiries, please email sales@directcommerce.com