DISPUTE RESOLUTION

Transform disputes into stronger supplier partnerships with Direct Commerce

Enterprises have tens of thousands of transactions every month, and some of these are inevitably disputed.

Direct Commerce's centralized workflow brings disparate documents into one unified hub. It routes relevant documentation to the right people, eliminating buried emails and finger pointing.

Disputes have the potential to harm a supplier relationship. But if handled appropriately and efficiently, they can strengthen your supply chain - by showing suppliers you care, and that you respect their time.

By automating dispute resolution,

Direct Commerce customers experience:

Accelerated time-to-close on disputes

A unified platform that streamlines dispute resolution, automates document management, and ensures team alignment.

360-degree visibility into all disputes, arming you with intelligence to improve processes

A decrease in dispute volume and improved supplier satisfaction

Direct Commerce customers have reduced AP overtime from an average of

80
hours per week

to 24
hours per week

just by streamlining dispute resolution

Dispute Resolution

24/7 access to real-time dispute data from buyer systems

Submit disputes in bulk, attach all docs in one view

Upfront validation at submission or creation

Immediate notifications for dispute errors, real-time corrections

Customizable alerts + full communication history

Direct buyer messaging on each dispute

Faster resolution, faster payment