Privacy Policy
Direct Commerce, Inc. (“Direct Commerce”, “we” or “us”) is committed to protecting our users’ privacy. Please read our Privacy Policy carefully to understand how we will use and protect your personal information.
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This Privacy Policy covers our collection, use and disclosure of information we collect through our websites (including our mobile applications). It will notify you of the following:
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Third Parties with Whom Direct Commerce Shares Personal Information
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Contacting Direct Commerce About Privacy Questions or Comments
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GDPR
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As a data processor under the GDPR, Direct Commerce is not directly subject to its requirements but is committed to complying with all GDPR requirements imposed on processors.
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The Information Security Program at Direct Commerce consists of policies and procedures to help ensure that Direct Commerce is acting in accordance with current and new compliance requirements when providing our services. Additionally, Direct Commerce commits to monitor, analyze and respond to security incidents in a timely manner in accordance with the Direct Commerce standard operating procedure, which sets forth the steps that Direct Commerce employees must take in response to a threat or security incident.
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Personal Information
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Personal Information refers to any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly.
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Information Collected by Direct Commerce
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Direct Commerce collects information from you when you complete our online vendor registration form, contact us for more information regarding our services, attend our webinars, participate in an online forum, blog, or voluntary survey, download content or fill out a form, apply for a job with us, or in other contexts as they arise. We may also receive your information from other sources, such as our business partners, lead generators, and the like. We may collect all or some of the following information: name, email address, phone number, address, company name, vendor number, title, department, country and/or industry. When we process your information for purposes of doing business with you, we base our processing on performing our contract with you. When we process your information where you otherwise submit or volunteer it to us, such as by registering for an event or filling out a form, we base our processing on your consent.
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Direct Commerce collects information from you automatically when you visit our website or use our mobile apps. This information may include device identifiers, such as your IP address, operating system information, or information related to your session on our site. Where we process your information for marketing or analytics, we do so with your consent.
We may also collect information when you ask to be included in an email or other mailing list, which we do with your consent.
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Use of Personal Information by Direct Commerce
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Any of the information we collect may be used:
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To administer your account and facilitate your transactions
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To respond to customer service requests
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To send periodic emails or SMS messages when you have requested to receive them. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.)
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To provide you the Direct Commerce services you have requested
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To improve our websites and services (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
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To personalize your experience (Your information helps us to better respond to your individual needs.)
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To comply with our obligations under applicable laws
Choice/Opt-Out
We provide you the opportunity to opt-out of having your information used for certain purposes or to unsubscribe from receiving future contacts. If you no longer wish to receive emails, our newsletter or other promotional communications, you may opt-out of receiving them by following the detailed unsubscribe instructions at the bottom of each email or communication or by emailing us at [email protected].
If you receive a text message from us that contains promotional information or other special offers, you can opt-out of receiving future text messages by replying “STOP.” After you text “STOP,” we may send an SMS reply to confirm, at which point you will no longer receive promotional SMS messages from us. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. See our Terms of Use for more information.
You can also do the following at any time by contacting us or by emailing us at [email protected]:
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Access the Personal Information we have about you, if any, and in some circumstances receive it in a portable format
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Receive confirmation that we process your Personal Information
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Change/correct any Personal Information we have about you
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Have us delete any Personal Information we have about you
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Revoke consent to processing where we process your Personal Information based on consent
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Express any concern you have about our use of your Personal Information or object to certain processing activities
Please note that opting out of certain processing activities or requesting deletion of your Personal Information may make it impossible for us to render requested services to you. In addition to the above, you may also have the right to complain to your Supervisory Authority. If your Personal Information changes, to request removal of your personal information or if you no longer desire our service, or otherwise exercise the choices above, please email us [email protected] or contact us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Direct Commerce Protects Your Information
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The security of your Personal Information is important to us.
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
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Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and protected with industry standard tools to prevent unauthorized disclosure.
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We implement a variety of security measures to maintain the safety of your Personal Information when you submit a request, or otherwise provide us with your personal information. These security measures include: password protected directories and databases to safeguard your information and vulnerability scanning to actively protect our servers from hackers and other vulnerabilities.
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However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Direct Commerce. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times. In the event of a security incident involving your Personal Information, we may contact you where permitted or required by law. Please contact us at [email protected] with questions regarding our security measures.
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Cookies
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Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
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We use cookies that allow us to recognize your browser, track language and other user application preferences, and store certain information to provide you with secure access to the data and documents you are entitled to view. In order to be effective, we link the information we store in cookies to your user ID with your consent.
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Log Files
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As is true of most websites, we use third party tracking-utility partners to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
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We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole
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Third Parties with Whom Direct Commerce Shares Personal Information
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Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and are subject to the service agreements with our service providers and clients.
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We do not sell for monetary consideration to outside parties, the Personal Information you provide. We may disclose Personal Information to third parties, such as service providers, who assist us in operating our websites, conducting our business, maintaining our blog, or servicing you, as well as our affiliates and business partners. We may also release your information when we believe release is appropriate to comply with the law (such as to comply with a subpoena, court order, or similar legal process), enforce our site policies, or protect ours or others’ rights, property, or safety. We may also disclose website visitor information to other parties for marketing, advertising, or other uses.
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If Direct Commerce is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
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In addition to the above, we may share your Personal Information with your consent as context requires.
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Third Party Links
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Other sites accessible through our website have their own privacy policies and data collection use and disclosure practices. Occasionally, at our discretion, we may include or offer third party products or services on our website as well as provide links to sites that are owned and operated by these third party providers. Please consult each site’s privacy policy, as the information practices of these third party sites are not covered by our Privacy Policy. We cannot control their collection of information, and therefore have no responsibility or liability for the content and activities of these linked sites. You should contact these sites directly if you have any questions about the use of the information that they collect.
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Terms and Conditions
Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.directcommerce.com/terms-of-use/.
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Changes To Direct Commerce’s Privacy Policy
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The most current version of this Privacy Policy will always be posted at https://www.directcommerce.com/privacy-policy/. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the bottom of this page. Policy changes will apply only to information collected after the date of the change. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices before proceeding to use our website.
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The English version of this policy shall govern in the event of any conflict or substantive translation changes into a non-English language.
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Contacting Direct Commerce About Privacy Questions or Comments
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If you have concerns regarding this Privacy Policy, first contact the Direct Commerce Privacy Coordinator via email at [email protected] or send written correspondence to:
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Direct Commerce, Inc.
Attn: Privacy Coordinator
3000 El Camino Real
Bldg 4, Suite 200
Palo Alto, CA 94306
(415) 288-9700
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This policy was last modified on September 24, 2025.