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Direct Commerce Inc. (“Direct Commerce”, “we” or “us”) is committed to protecting our users’ privacy. We believe it is important that you fully understand the terms and conditions under which we use the information we gather from you through all sites hosted by Direct Commerce. Please read our Privacy Policy carefully to understand how we will use and protect your personal information.

This Privacy Policy covers our collection, use and disclosure of information we collect through our Web Sites. It will notify you of the following:

  • General Data Protection Regulation (GDPR)
  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared?
  • What choices are available to you regarding the use of your data?
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information?


Effective May 25, 2018 the General Data Protection Regulation (GDPR) will replace the EU Data Protection Directive. Unlike the Data Protection Directive, GDPR will have direct effect in all EU member states without any need for local implementing legislation and it will override existing national privacy laws.

Direct Commerce has always taken great care to ensure any personal data is handled with the utmost care and we will continue to strengthen our data privacy activities while ensuring we meet the additional requirements of the EU General Data Protection Regulation. As a data processor, Direct Commerce is committed to complying with all GDPR requirements and we expect our customers and their suppliers to comply with all applicable laws and regulations in connection with the use of the Direct Commerce website and portal making sure that our customers have all rights and consents necessary to allow Direct Commerce to use and process such data.

The Information Security Program at Direct Commerce consists of policies and procedures to help ensure that Direct Commerce is acting in accordance with current and new compliance requirements when providing our services. Our effectiveness will be attested through an annual SOC2 compliance certification. Additionally, Direct Commerce commits to monitor, analyze and respond to security incidents in a timely manner in accordance with the Direct Commerce standard operating procedure, which sets forth the steps that Direct Commerce employees must take in response to a threat or security incident.

Information Collected by Direct Commerce

Direct Commerce collects information from you when you complete our online vendor registration form, contact us for more information regarding our services, attend our webinars, participate in an online forum, blog, or voluntary survey, download content or fill out a form. We may collect all or some of the following information: name, email address, phone number, address, company name, vendor number, title, department, country and/or industry. Alternatively, you may visit our site anonymously. Any data we request that is not required will be specified as voluntary or optional.

We may also collect information when you ask to be included in an email or other mailing list.

Personal Information

Personal Information refers to any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

If your Personal Information changes, to request removal of your personal information or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by emailing us at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Use of Personal Information by Direct Commerce

We are the sole owners of the information collected on our sites. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization except to satisfy legal or auditing obligations.

Any of the information we collect may be used:

  • To administer your account and facilitate your transactions
  • To respond to customer service requests
  • To send periodic emails when you have requested to receive them. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.)
  • To provide you the Direct Commerce services you have requested
  • To improve our websites (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
  • To personalize your experience (Your information helps us to better respond to your individual needs.)


We provide you the opportunity to opt-out of having your information used for certain purposes or to unsubscribe from receiving future contacts. If you no longer wish to receive emails, our newsletter or other promotional communications, you may opt-out of receiving them by following the detailed unsubscribe instructions at the bottom of each email or communication or by emailing us at

You can also do the following at any time by contacting us or by emailing us at

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

How Direct Commerce Protects Your Information

The security of your Personal Information is important to us.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and protected with industry standard tools to prevent unauthorized disclosure.

We implement a variety of security measures to maintain the safety of your Personal Information when you submit a request, or otherwise provide us with your personal information. These security measures include: password protected directories and databases to safeguard your information and vulnerability scanning to actively protect our servers from hackers and other vulnerabilities.

However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to Direct Commerce. Please contact us at with questions regarding our security measures.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies that allow us to recognize your browser, track language and other user application preferences, and store certain information to provide you with secure access to the data and documents you are entitled to view. We have control over these cookies and they underlie our Privacy Policy. In order to be effective, we link the information we store in cookies to your user ID.

Log Files

As is true of most web sites, we use third party tracking-utility partners to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole

Third Parties with Whom Direct Commerce Shares Personal Information

Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and are subject to the service agreements with our service providers and clients. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We do not sell, trade, or otherwise transfer to outside parties, the Personal Information you provide. This does not include trusted third parties who assist us in operating our websites, conducting our business, maintaining our blog, or servicing you.  We may also release your information when we believe release is appropriate to comply with the law (such as to comply with a subpoena, or similar legal process), enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If Direct Commerce is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Third Party Links

Other sites accessible through our Web Site have their own privacy policies and data collection use and disclosure practices. Occasionally, at our discretion, we may include or offer third party products or services on our Web Site as well as provide links to sites that are owned and operated by these third party providers. Please consult each site’s privacy policy, as the information practices of these third party sites are not covered by our Privacy Policy. We cannot control their collection of information, and therefore have no responsibility or liability for the content and activities of these linked sites.

While we continue to seek to protect the integrity of our own site, you should contact these sites directly if you have any questions about the use of the information that they collect.

Onward Transfer

In the context of an onward transfer, Direct Commerce will be responsible for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on our behalf.  The Privacy Shield organization shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your Personal Information to outside parties without your consent.

Can-Spam Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003.

Terms and Conditions

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website at  Direct Commerce is subject to the investigative and enforcement powers of the Federal Trade Commission (FTC).

Your Consent

By using our site, you consent to the Direct Commerce Privacy Policy.

Changes To Direct Commerce’s Privacy Policy

The most current version of this Privacy Policy will always be posted at  If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the bottom of this page. Policy changes will apply only to information collected after the date of the change. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices before proceeding to use our Web Site.

The English version of this policy shall govern in the event of any conflict or substantive translation changes into a non-English language.

Contacting Direct Commerce About Privacy Questions or Comments

If you have concerns regarding this Privacy Policy, first contact the Direct Commerce Privacy Coordinator via email at or send written correspondence to:

Direct Commerce Privacy Coordinator
735 Montgomery Street, Suite 200
San Francisco, CA 94111 USA
(415) 288-9700

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

  • General Data Protection Regulation (GDPR)
  • Federal Trade Commission Fair Information Practices in the Electronic Marketplace
  • California Online Privacy Protection Act
  • Privacy Alliance
  • Controlling the Assault of Non-Solicited Pornography and Marketing Act
  • EU-U.S. Privacy Shield Framework
  • Swiss-U.S. Privacy Shield Framework

This policy was last modified on April 17, 2019.